Archive for the ‘Inside TiER1’ Category

TiER1’s Brad Knueven was awarded the Cincinnati Leadership Award by the National Multiple Sclerosis Society. Brad is one of the select few to receive this honor out of over 200 submissions. The Cincinnati Leadership Awards are presented to those who have made significant contributions, both professionally and in their communities toward the fight against MS.

Check out Friday’s Business Courier (March 26th) or visit www.nationalmssociety.org to learn more!

Congratulations, Brad!


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Lights, Camera, Covington!

TiER1  recently expanded their capabilities and ventured into the realm of video production. Equipped with green screen, soft box lighting rig, teleprompter, and audio setup, it truly is a full-fledge production environment.  

We recently wrapped on our first in-house shoot. Check out the before and after shot!

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The Pittsburgh Ethic

During the interview process, interviewees sometimes ask me what it takes to be successful as an instructional designer in the Pittsburgh office. I usually tell them that like Pittsburghers of the past, they need to wear many hats.

They have to be good writers.

August Wilson, native Pittsburgh playwright and winner of two Pulitzer prizes

They have to be good listeners.
Fred Rogers, native Pittsburgher beloved by millions of children
They have to be committed to constant improvement and learning.
Rachel Carson, inventor of the environment
And they have to work efficiently.
Andrew Carnegie liked efficient workers

Above all, they have to understand the client’s needs. And while that is all true, if I were to synthesize those concepts into one word, I would say that success requires our people to be uncompromising.  Think about it:

  • Did August Wilson compromise when they told him he should write for a more commercial audience? No.
  • Did Fred Rogers compromise when they told him his show should be less neighborly? Huh-uh.
  • Did Rachel Carson compromise when they said she should take it easy on the DDT producers poisoning America? No way!
  • Did Andrew Carnegie compromise when they said he should pay his workers a living wage, give them one day a month off and avoid killing them when they went on strike? NO, NO and HECK NO!

Those great men and women of Pittsburgh’s past are who we take our cues from. Uncompromising in quality, uncompromising in efficiency, uncompromising in commitment to the client’s needs.

And that doesn’t just go for the instructional designers – everyone who touches the product has to be uncompromising in their commitment. Do we work hard? Sure, but not as hard as 19th-century steelworkers. The result is team members who can keep their commitment level high and clients who are happy because their expectations have been exceeded.

All the time people ask us, “How do you make money doing this?” The answer is simple: volume. And being uncompromising.

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TiER1 Talks!

We think we have some pretty smart folks here at TiER1, and apparently we aren’t the only ones who think that. Our own TiER1 experts have been selected to present at three national conferences in 2011. Not only are we excited to share our knowledge and experience with our peers, but we are proud of the hard work we’ve done to have information to present(and we are jealous of the presenters that get to travel to fun places).

New Learning Technologies 2011 SALT Conference, February 23-25, Orlando, FL

Integrating Learning Acceleration, Rich Assessment of Errors, & Scenario-Based Simulation Training for Improved Performance

Currently, TiER1 is developing an approach and associated technology to accelerate learning and reduce the time required to train individuals in critical domains such as cyber security. Sounds smart, right? In this presentation for the Society for Applied Learning Technology (SALT), TiER1’s Dr. Terence Andre and Tiffany Ripley will summarize the technology approach and present TiER1’s own research into learner engagement, adaptive learning pathways, and scenario-based simulation training.

You can learn more about this conference here!

ASTD 2011 International Conference and Exposition,
May 22-25, Orlando, FL

Way beyond WIIFM: Transforming Culture to Change Behavior

We all want to know, “What’s in it for me?” Well, we will tell you just that, and more! In 2009, Sears Optical with the help of TiER1 Performance Solutions, realized that their opticians and retail staff needed to change the way they looked at themselves, their jobs and their customers before changes to their customer experience could be successfully implemented. In this interactive case study, TiER1’s Stephanie Lusk and Tiffany Ripley, along with Sears Optical’s Lisa Henn, explore the six steps to research, evaluate, and plan cultural change in order to support and enhance training and development efforts.

Click here if you would like to learn more about this conference!

Society for Industrial and Organizational Psychology (SIOP), April 14-16, Chicago, IL

Talent Alignment Strategies for Supporting Strategic Organizational Shifts

TiER1’s Stephanie Lusk and Tiffany Ripley will sit on a panel of experts along with others from organizations in the Midwest including GOTHAMculture, Trinity Health, and Leader OnBoarding. They will be discussing their work on aligning talent in organizations and sharing their best practices and recommendations for how to assess talent management strategies to support their organization’s mission.

Want to learn more about this conference? Check it out here.

If you are planning on attending any of these conferences, be sure to check out our sessions. If you hadn’t planned on going to any, maybe now you have a reason to go!

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More “Newbies” at TiER1

We are excited to have two new employees at TiER1! Learn more about our “newbies” below.

Navigation Team

Karen Nelson

Karen has over twenty years of experience as a technology professional in a variety of roles, including software engineer, mid-level manager, and executive, within entrepreneurial firms, mid-sized and large best-practices corporations including Fidelity Investments and LensCrafters (now Luxottica). 

Originally from southern California, Karen’s family of eight relocated to Lexington, Ky. when she was in high school. She then attended the University of Kentucky on a track scholarship, where she graduated with an Education degree.  Karen is a Certified Professional Coach through the International Coach Federation.  Through her private practice she helps clients discover their innate talents, unearth their passions and embrace their values to enhance their quality of life.  She believes the world needs more authenticity, positive energy, laughter, warm influences, and simple, daily joy.  She strives to live a life looking forward with intentional choices and no regrets. 

Karen lives in Wilder, Ky. with her husband, Chris, and her 13-year-old son, Jonathan.  As avid boaters the Nelson family can be found enjoying beautiful Lake Cumberland whenever possible.  Her family enjoys traveling and exploring new places.  At home Karen is usually outside in the garden, enjoying the back deck or plotting her next adventure.

Danyele Harris-Thompson

A native of West Virginia, Danyele is a proud “country girl”. Danyele has worked in the R&D world for 10 years, studying and improving decision-making and cognitive performance. Some of her favorite projects have involved capturing the “tacit” knowledge of retiring personnel, and transferring that knowledge to newer staff to move them up the learning curve more quickly. She also did some cool projects on consumer decision-making (it’s amazing how passionate people can get about bagged salad!). Danyele studied Organization Development at Bowling Green State University, and is excited by change management and process improvement efforts. She has worked with organizations in the Dept. of Defense, healthcare, non-profit, and commercial industries.

Danyele and her husband, Brian, have a two-year old son, Anthony. They have another big boy on the way this summer! While Danyele’s extracurricular activities used to involve writing poetry and short stories, and playing games on the PlayStation and Wii; these days those activities mostly involve blowing bubbles and watching Nickelodeon Jr.

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Being a TiER1 Newbie

I joined TiER1 Performance a few months ago and we have been growing at a phenomenal pace. No matter how many years of working experience you have, there is always some sense of disorientation when you start a new job. As a new hire I was trying to figure out the technology, the on-boarding handbook, the names, new faces, a new manager, time sheet deadlines, new systems, and the list goes on….

But regardless of the challenges I faced as a new hire, I have found genuine care, humor, and concern from the TiER1 team that has allowed me to jump in and thrive in our growing organization.

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TiER1’s Monika Royal was featured in a Q&A session in a recent edition of the Business Courier. You can see the article here or learn more about her below.

(Oh yea, and did we mention she is one of their Forty Under 40 2010 winners? Pretty cool, huh?)

Q: Where do you go for advice?

Often I use Twitter to ask friends and colleagues their advice on work-related topics; crowd-sourcing opinions, essentially. For the weightier topics, I have a close group of girlfriends that I count on, and for the very big stuff, my mother and my grandmother are absolutely invaluable.

Q: What part of your job do you enjoy the most?

I love the fact that I work in a fast-paced, ever-changing field. I’m fascinated by technology and working in the interactive space lets me indulge my inner geek-girl on a daily basis. I’m also a social person by nature and it plays to my strength that my job allows me to continuously meet new people.

Q: If you could do something dangerous one time with no risk, what would you do?

I would drop everything and spend a year traveling the world.

Q: Your workday is off to a bad start. How do you turn things around?

That depends on when my bad day starts. If I’m not even in the office yet, it’s as simple as blasting “My Coco” by stellastarr* in the car on the drive to work. At the office, I have amazing co-workers who are sympathetic and let me vent when it’s needed.

Q: What’s your pet peeve?

Stupid/bad drivers!

Q: What professional accomplishment do you hope to achieve by the age of 40?

One of my passions is music and I’m a partner in a music business called The All Night Party. I’d love to see us take off and make a tremendous impact on the Cincinnati music landscape by the time I’m 40 – so that I can still enjoy the scene!

Q: What personal accomplishment do you hope to achieve by the age of 40?

Getting my master’s degree.

Q: Do you have one movie you watch over and over?

It’s a book, not a movie. I read “Gone With the Wind” every year. My copy of the book is completely dog-eared and losing pages.

Q: Fill in the blank: “The trouble with ‘having it all’ is …”

Not having enough time to enjoy everything once you have it.

*Q&A credited to the Business Courier

Read more: Royal works in tech field by day, music biz by night | Business Courier

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