Archive for August, 2010

Who We’re Looking For
You love working with people.  You’re confident in front of a client – but humble.  You love to collaborate and you get the value of the skills that others bring to the table…but you’re extremely self-conscious about carrying your own weight.  Your background is in learning, communications, or org psych….or maybe all three.   And you’ve worked on IT systems implementations but also on cultural and business change.  If this describes you then maybe this is a fit…

TiER1 is looking for an energetic, entrepreneurial, “smart but humble” consultant who can be part of our rapidly expanding change management team. The position is client facing and will include on site time with our clients and collaborative time with our team at our office.

The right individual should…

  • Have several years of experience in Organizational Change Management and/or related fields
  • Have a strong understanding of adult learning principles and how people learn
  • Have demonstrated experience in consulting, facilitation and problem solving
  • Have exceptional communication skills and the ability to articulate ideas
  • Have demonstrated experience in leadership development
  • Be well-respected and trusted professionally and very likable personally
  • Be capable of both big-picture thinking and detailed task execution
  • Align well with the TiER1 culture which means they should enjoy collaborative work, be disciplined but entrepreneurial and creative, place a high value on personal relationships and the opportunity to impact people, have very high personal standards of excellence, and value the creation of value for others.

If this describes you, contact us – we’d love to talk to you.  If we find it’s not a perfect fit, maybe we know something that is.

Other Information

The job is located in Covington, KY but there is potential for virtual work.

Both full-time and contract positions available.

Click Here to Apply!


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A major eyewear retailer has engaged TiER1 to develop an scenario-based eLearning program to launch new point-of-sale (POS) software. The program will teach opticians and retail employees how to use and successfully leverage the software to improve the customer experience and key operations metrics.

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TiER1 Performance Solutions announced today that they received a Phase I Small Business Innovative Research (SBIR) award from Department of Homeland Security (DHS). The Phase I contract will develop a suite of integrated tools including an organizing framework to document and analyze usability problems.

TiER1 will be working with Alion Science and Technology to identify the requirements and develop a solution known as the Automated Tool for Assessing Usability in Systems (A-TAUS). A-TAUS will help DHS personnel improve usability of homeland security systems (e.g., airport screening systems) by providing a single, integrated resource for usability evaluation, reporting, and tracking. 

According to Dr. Terence Andre, Principal Consultant for TiER1, this is a significant win for the company. “Usability is a critical aspect of software and hardware systems, especially those involving national transportation security systems.  Our win with DHS shows that TiER1’s technology for delivering information effectively within an organization is in great need by the federal government.  Our team will link together a suite of usability engineering tools to significantly improve the way DHS personnel design and evaluate systems.”

This grant is TiER1’s fourth SBIR for their research and ground-breaking technology, which is a true testament to the company’s innovation. “This win continues to expand TiER1’s research capability and the results from this research is used to benefit our commercial and government clients,” said Dr. Kevin Moore, TiER1 Co-Founder and Chief Learning Officer.  “This is a big win for TiER1 and the DHS.”

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TiER1 Performance Solutions, a leader in end to end on-line learning and knowledge management solutions, announced today that it was named on the “Inc. 5000” list of the fastest growing businesses in the U.S for the fourth consecutive year.   With a cumulative 3-year growth rate of 47%, TiER1 is ranked number 3,568 on the list.

The rapid growth has been fueled by TiER1’s Performance1 software platform and its unique Co-Sourcing business model that combines software, processes, and a team of professionals to partner with companies in creating knowledge and learning management solutions for them. 

In addition to being ranked number 3,568 on the overall list, TiER1 is number 336 in the Business Products and Services Industry.  The company, founded in 2002, was also named one of the 10 fastest growing IT services companies in the Southeast United States started in the past 5 years.

 “Growth is a great indicator of what the market and your customers are saying about you. We’re honored to have our growth and achievements recognized by Inc. magazine”, said TiER1 Co-Founder Norm Desmarais.  “Our world class list of clients and our elite team of professionals are the drivers behind this growth.  We’re looking forward to being on this list for many years to come.”

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