In a previous post, I asked the question: How can schools, colleges, and universities help in the process of building the characteristics that tomorrow’s employees will need to be successful?
When facilitating personal growth beyond knowledge and skills any approach must first be intentional. Personal growth doesn’t come by accident. It also isn’t achieved over night.
Using [...]
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In a previous post, I asked the question: How can training support the evolution of characteristics like attitudes and behaviors that are important to a given role? And its that question that I wanted to take up in this post. I’m sure there are many more perspectives on this but I wanted to offer at [...]
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I’ve always enjoyed helping people. I think that’s why I started my career as an elementary teacher. While at times it was a challenging job, I feel that some of the most rewarding moments in my life thus far were experienced in the classroom or working one-on-one with my students. The feeling that comes with [...]
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I recently completed a project and during the “post mortem” meeting the topic of communication came up. Communication styles, expectations, and availability were the topics of the conversation. It never ceases to amaze me that all around the world we “flap our lips” everyday in verbal communication but are we truly understanding each other?
Effective communication [...]
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I had lunch today with my friend, Tim, who gave me a tour of his offices afterward. What struck me was 2 things:
Everyone seemed genuinely engaged in what they were working on
Everyone seemed genuinely happy and content
To some of you who read this, my examinations may be commonplace, yet to others of you this may [...]
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Who’s the Customer?
Ultimately all business transactions are about the exchange of value. A vendor provides a service or product of value to an organization who ultimately adds value to it, creates something else of value and passes it on to another organization until ultimately a “consumer” receives value…which is the ultimate end of the value [...]
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If you’re familiar with Marcus Buckingham ’s book, First Break All The Rules, you may recall the section about great managers not spending a lot of time with their poor performers. The idea being extolled here is that if you work with your star performers you and the company will benefit more than wasting time [...]
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There are many facets to a leaders role. One important facet is giving of yourself to those around you.
Did you know you cannot out-give? If you give to someone, they will almost always want to give more back. This is the Principle of Reciprocity.
When you look out for your employees and co-workers, even your friends [...]
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In the field of performance improvement and knowledge management: 90% delivered is 100% effective 95% of the time.
OK, I just made that up: I’m not out to posit another theorem, we have enough of those (90/90; 80/20). My goal is to underscore the importance of time-to-market in a resource-constrained environment.
So what is 90% delivered? Let’s [...]
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There are several processes for developing a learning strategy and an e-Learning strategy, but how do you stay focused? To stay focused on the plan follow these three key, never fail, techniques:
First, use the learning and e-Learning strategy like a business plan and establish a board of directors from across the organization to help guide [...]
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