Facilitating Personal Growth Through Training

In a previous post, I asked the question: How can training support the evolution of characteristics like attitudes and behaviors that are important to a given role? And its that question that I wanted to take up in this post. I’m sure there are many more perspectives on this but I wanted to offer at [...]

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How Do We Support Competency Models?

Competency models are becoming increasingly important to the sustainment of a work force. Whether faced by challenges of replacing highly qualified team members who choose to retire or building skills to improve quality, competency models provide a framework of the knowledge, skills, abilities and characteristics (attitudes, behaviors) that are vital to a given role.
The competency [...]

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Who is the Customer?

Who’s the Customer?
Ultimately all business transactions are about the exchange of value. A vendor provides a service or product of value to an organization who ultimately adds value to it, creates something else of value and passes it on to another organization until ultimately a “consumer” receives value…which is the ultimate end of the value [...]

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The 90-100-95 Rule

In the field of performance improvement and knowledge management: 90% delivered is 100% effective 95% of the time.
OK, I just made that up: I’m not out to posit another theorem, we have enough of those (90/90; 80/20). My goal is to underscore the importance of time-to-market in a resource-constrained environment.
So what is 90% delivered? Let’s [...]

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3 Keys To Ensure Your Online Learning Never Fails

There are several processes for developing a learning strategy and an e-Learning strategy, but how do you stay focused? To stay focused on the plan follow these three key, never fail, techniques:

First, use the learning and e-Learning strategy like a business plan and establish a board of directors from across the organization to help guide [...]

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Your Online Learning May Be Doomed To Fail

Will you be doomed to failure and fall into the e-Learning abyss if you don’t take the time to create a strategy for the organization? At some level, I would say, “Yes,absolutely!” Does it have to be a “formal” strategy as I suggest in this chapter? Probably not. However, if you are “feeling” your way [...]

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The 9 Areas Of Focus For An e-Learning Strategy

The process for developing an e-Learning strategy is exactly the same as the process for developing a learning strategy. However, a focus on dissemination of content via technology usually emerges. Whereas the process for developing an e-Learning strategy can be comprehensive, it is far easier to digest if broken into component parts.
The areas of focus [...]

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Your Roadmap To Performance Improvement

Development of the learning strategy will enable the organization to determine the needs across the enterprise for capture and creation, intelligent storage and dissemination of information, and the role of technology. Many organizations simply cannot justify the need to put content online as it will serve little or no value in getting the work done. [...]

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People Are Still Your Greatest Asset

In developing a learning strategy, a critical aspect is how engaged the people are, and how they will play a role as the strategy builders and as the recipients of the strategy successes. People simply are the driving force behind every part of the strategy. Basically, as learning and performance professionals we state that the [...]

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Your e-Learning Strategy Checklist

Last time we discussed why a Learning and Performance Strategy was important to the life and ongoing success of an enterprise. In this article we will look at how e-Learning fits into the strategic framework.
The e-Learning strategy lives through the learning strategy, which in turn, is deeply embedded in the organizational strategy. This is true [...]

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