Who is the Customer?

Who’s the Customer?
Ultimately all business transactions are about the exchange of value. A vendor provides a service or product of value to an organization who ultimately adds value to it, creates something else of value and passes it on to another organization until ultimately a “consumer” receives value…which is the ultimate end of the value [...]

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Leadership Lessons From Little League

If you’re familiar with Marcus Buckingham ’s book, First Break All The Rules, you may recall the section about great managers not spending a lot of time with their poor performers. The idea being extolled here is that if you work with your star performers you and the company will benefit more than wasting time [...]

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The Principle Of Reciprocity

There are many facets to a leaders role. One important facet is giving of yourself to those around you.
Did you know you cannot out-give? If you give to someone, they will almost always want to give more back. This is the Principle of Reciprocity.
When you look out for your employees and co-workers, even your friends [...]

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Son of a Teacher Man

I never wanted to be a teacher. My mom taught elementary school, my dad taught biology to high school kids, and just about everybody else in my family—cousins, aunts, uncles—eventually found their way into the education field (even my little sister’s a teacher now). But not me. I was going to be an artist.
So I [...]

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SEO: How To Hit The Elusive Target

Everybody wants to be number one. No, I am not talking about sports teams, but Web site rankings on Search Engines. Search Engine Optimization, or SEO as it it known today, is a discipline (and lucrative job if you’re well versed) that has been around since the first Search engines hit the Web. Early on, [...]

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The 90-100-95 Rule

In the field of performance improvement and knowledge management: 90% delivered is 100% effective 95% of the time.
OK, I just made that up: I’m not out to posit another theorem, we have enough of those (90/90; 80/20). My goal is to underscore the importance of time-to-market in a resource-constrained environment.
So what is 90% delivered? Let’s [...]

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3 Keys To Ensure Your Online Learning Never Fails

There are several processes for developing a learning strategy and an e-Learning strategy, but how do you stay focused? To stay focused on the plan follow these three key, never fail, techniques:

First, use the learning and e-Learning strategy like a business plan and establish a board of directors from across the organization to help guide [...]

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Your Online Learning May Be Doomed To Fail

Will you be doomed to failure and fall into the e-Learning abyss if you don’t take the time to create a strategy for the organization? At some level, I would say, “Yes,absolutely!” Does it have to be a “formal” strategy as I suggest in this chapter? Probably not. However, if you are “feeling” your way [...]

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The 9 Areas Of Focus For An e-Learning Strategy

The process for developing an e-Learning strategy is exactly the same as the process for developing a learning strategy. However, a focus on dissemination of content via technology usually emerges. Whereas the process for developing an e-Learning strategy can be comprehensive, it is far easier to digest if broken into component parts.
The areas of focus [...]

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Your Roadmap To Performance Improvement

Development of the learning strategy will enable the organization to determine the needs across the enterprise for capture and creation, intelligent storage and dissemination of information, and the role of technology. Many organizations simply cannot justify the need to put content online as it will serve little or no value in getting the work done. [...]

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